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Yes, we offer worldwide shipping. Please note that shipping times may vary depending on your country of residence. If you live outside of Israel, please be aware that delivery may take longer than expected due to international shipping processes. For more details or any specific concerns, feel free to reach out to our customer service team.

If your package is delayed, please check the tracking information for updates. If no relevant details are available or the delay is significant, contact our support team and we will investigate the issue. Delays may occur due to weather conditions or high shipping volumes and we appreciate your patience as we work to ensure your order reaches you as soon as possible.

Our delivery times vary depending on the destination country. For more detailed information, please refer to our shipping policy.

If you receive a damaged, defective or incorrect item (such as the wrong size, product or a manufacturing defect), please contact our Customer Service team immediately with your order details and a clear photo of the issue. You must notify us within 14 days of receiving your order. Please note that underwear, swimwear, personal care products and items marked as "non-returnable" (including gift cards) cannot be returned unless they are unopened and unused. Once your return request is approved, we will provide instructions on how and where to send the item back. Returns sent without prior approval will not be accepted. Once your package arrives at our warehouse and is inspected, you will be eligible for a full refund or replacement and we will cover the return shipping costs. Refunds will be processed via the original payment method within 5-10 business days. For more details, please refer to our Return Policy.

If your order appears to be stuck or not moving, please check the tracking information for any updates. Sometimes, shipments experience delays due to high shipping volumes, weather conditions, or customs processing. If there have been no updates for an extended period or you believe there is an issue, please contact our Customer Service team with your order details. We will investigate the situation and work to resolve it as quickly as possible.

You can find the shipping policy here and available shipping options on our Shipping Policy page. This page includes details on shipping rates, estimated delivery times, carriers and any applicable restrictions. If you need further assistance, feel free to contact our Customer Service team.